Or as fuming mad as I get which is not at all. More like quietly, grumpily irate. The "I'm-going-to-draught-a-pissy-letter" kind of mad but that's not a catchy blog title.
Anyway, here's the scoop. I ordered some shampoo online. It's the only product out there that works on Audrey's nest of hair. Unfortunately I can't get it anywhere closer than this salon in New Jersey. I was delighted when it arrived super fast but to my dismay the envelope was empty. There was a huge tear in it and all I could picture was a burly Canada Post truck driver with impossibly tangle- and frizz-free hair. I talked to the boy at the post office desk but he couldn't help. Let me just explain that he works at a postal outlet located at the back of a pharmacy and just leave it at that. He did, however give me a brochure with a 1-800 number I could call.
When I got home I called the number and the helpful (please hear a sarcastic tone here) operator told me to call the salon directly and that there was nothing they could do. EFF. I don't get upset but I was starting to work up quite a head of steam. I was starting to think that I'd never see that nearly $35 again. Yes, I know it's a ridiculous amount of money for a 10oz bottle of shampoo but Audrey has a ridiculous amount of hair.
So I call the salon. Hours are from 9-5 and it's 5:30. Grrrr. I leave a message. Then I find an email address and fire off one of my famous terse notes. Not angry, remember I really don't do confrontation well. Within 2 days I get this email in return:
"Karen,
Thank you for contacting Avenue You Beauty Store, where it's always all about you! We are sorry you received an empty package from us. This was a stupid mistake on our part, and we will rush you out another shipment today (4-16-09). Again, we apologize for the inconvenience.
Thank you and hope to see you back soon,
Help Desk"
Well how nice was that? Thank goodness I didn't have to let them walk all over me. Sometimes it pays to be a doormat. Okay, maybe not a doormat but a non-confrontational blancmange. Karma, people...
(I just want to add that I got the shampoo yesterday and there was no extra charges of any kind. I'm ordering something else from them as soon as I'm done here)
(I just want to add that I got the shampoo yesterday and there was no extra charges of any kind. I'm ordering something else from them as soon as I'm done here)
kxx
1 comment:
Something similar happened to me one year when my kids were in elementary. I spent a crapload of money on their school photos so I could send the good sizes to my sisters and aunts back in the States. My sister only received the FRONT of the envelope I sent them in, with her address on it. To this day, I'm convinced that those pictures are going to end up on a kiddie porn site. (sort of kidding...not so much anymore)
We don't buy school pictures anymore...ok, I lie...I made an exception for Nick's graduation photos..but you only graduate from high school once! Digital cameras make picture taking and sending wonderfully easy.
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